Who we are
This website is owned and operated by Dionne Worth also trading as DW Dogs, Seaside Paws and Snuffle Pups.
Our website address is: https://dwdogs.co.uk. You can contact us directly by visiting the shop at 57 Kings Road, St Leonard’s on Sea, TN37 6DY.
What personal data we collect and why we collect it
We ask for your order details including contact phone and email, to enable us to process your order and notify you of any issues or updates with your order. If you provide your address for local delivery, we will only use it to deliver your purchases.
We may also contact you by email with updates and offers from Dionne Worth including business names Seaside Paws, DW Dogs or Snuffle Pups.
Your personal details will only be used to fulfil our contract to you when you place an order and for legitimate interests to enable us to provide a business service.
We may use your personal information to:
(a) administer our website and business;
(b) personalise our website for you ;
(c) enable your use of the services available on our website including the ability to place local orders based on your geolocation;
(d) send statements, invoices and payment reminders to you, and collect payments from you;
(e) send you non-marketing commercial communications;
(f) send you email or browser notifications that you have specifically requested;
(g) send you our email newsletter, (you can inform us or unsubscribe at any time if you no longer require the newsletter);
(h) send you marketing communications relating to our business which we think may be of interest to you, by post or, by email or similar technology (you can inform us at any time if you no longer require marketing communications);
(i) provide third parties with statistical information about our users (but those third parties will not be able to identify any individual user from that information);
(j) deal with enquiries and complaints made by or about you relating to our website;
(k) keep our website secure and prevent fraud.
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
We will only use the information you provide on our contact form to respond to your enquiry effectively. We ask for your name, email address and phone number.
If you leave a comment on our site you may opt in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
We use Google Analytics to monitor our website traffic and statistics.
We use third-party tracking cookies from Facebook and Google to allow us to target advertisements across third-party platforms.
You may opt out of receiving targeted advertisements at http://www.networkadvertising.org/choices/
You can opt out of targeted Google ads at https://support.google.com/ads/answer/2662922
You can opt out of targeted Facebook ads at https://www.facebook.com/ads/preferences/
Who we share your data with
We may disclose your personal information to insurers, professional advisers, or agents insofar as reasonably necessary for the purposes set out in this policy.
(a) to the extent that we are required to do so by law;
(b) in connection with any ongoing or prospective legal proceedings;
(c) in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk);
(d) to the purchaser (or prospective purchaser) of any business or asset that we are (or are contemplating) selling;
(e) to any person who we reasonably believe may apply to a court or other competent authority for disclosure of that personal information where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that personal information;
(f) payment processors if you place an order. We use PayPal and Stripe to process online payments.
Except as provided in this policy, we will not provide your personal information to third parties.
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
(a) Details of your order will be kept for 6-months if you chose to create a website account;
(b) pending, failed or cancelled orders will be retained for 7-days before deletion;
(c) completed orders will be retained for 12 months;
(d) Stripe data will be retained for 6-months.
What rights you have over your data
If you have an account on this site or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where we send your data
Visitor comments may be checked through an automated spam detection service.
Payment data is collected by third-party payment gateways, Stripe and PayPal.
Our contact information
You can contact us:
(a) using our website contact form;
(b) by telephone, on 07920 875 887
(c) by email, using firstname.lastname@example.org
(d) in person at 57 King’s Road, St Leonard’s on Sea TN37 6DY
We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.
We will store all the personal information you provide on our secure (password- and firewall-protected) servers.
All electronic financial transactions entered into through our website will be protected by encryption technology.
You acknowledge that the transmission of information over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.