Terms and Conditions
Payment is due in full at the time of booking via PAYPAL on the form. If participants chose to pay via PAYPAL this incurs a 4% surcharge as this is the supplement charged by them. On receipt of the booking form PAYPAL will send you an e-mail payment request and notify us when this is paid. Please ensure the e-mail address is current on the booking form for this process. Direct bank transfer is also available (details on request). Please allow enough time for your materials to reach you at least one week prior to course commencement.
The booking of this course does not allow for cancellations. We are able to reschedule but not refund. If you wish to reschedule then this must be requested at least 10 days prior to course and may only be changed once. There are no exceptions due to operational costs incurred. These operational costs must be charged to you if a change is made. These charges may include such things as certificates and room charges.
We also cannot give refunds on cancellations as the logistics of running the courses in different areas and/or overseas means we incur travel costs and associated fees and expenses. For that reason, please ensure you are able to attend one or both days you have booked (There are no exceptions).
If for any reason DW Dogs has to cancel one or both days, all monies paid will be refunded in full for the day or days cancelled or if possible we will try to reschedule at a mutually convenient date.
The start time for each course is 09:00 and we recommend arriving ten minutes before for a prompt start. The finish time is approximately 17:00 but please allow time after this in case we run over a little.
Canine First Responder Course participants must be 16 years or over or be accompanied by a parent or guardian if under 16 years.
By signing or submitting the online booking form you are agreeing to these terms and conditions.